politique des transports maritimes
Autograph Authentic has partnered with multiple carriers in order to use the weight and dimensions of our items to calculate the shipping cost as per the current rates offered. This will take place at checkout.
Most items delivered must be signed for – due to COVID, this service may not always be available. The shipping company will try to deliver the package three times. If they cannot reach you, the package is sent back to Autograph Authentic. In these circumstances, the customer is responsible for all costs incurred when re-shipping the product.
Any damages caused during shipping must be reported to us within 24 hours of receiving your order for a claim to be honoured. The shipping companies do not honour claims reported outside of this time frame, anything reported beyond 48 hours will not be credited.
Orders will be processed within 1-2 business days and will typically ship within 5 business days of being processed. A tracking number will be sent to you once your order ships. Please check your spam folder as some email programs will filter these notifications as spam.
Depending on where you are located, shipping may take 1-3 weeks. If the product you ordered is on back order your shipment will be temporarily delayed.
For orders outside of Canada and the continental United States, please contact us to get a quote for shipping charges. Shipping is not free for any international order.
You can choose to pick-up your order from our warehouse location in North York, Ontario.
The pick-up shipping option is available for all Canadian orders and all mainland USA orders.
Contact Autograph Authentic for warehouse address location and arrange a pick up.
Due to COVID, this service may not be available and/or subject to handling fee.
Please call (416) 512-7469 or email firstname.lastname@example.org to confirm before picking up.
Pick-ups are available Monday through Friday 10:30 am to 5:00 pm ONLY.
Note, orders are not ready to be picked up until you receive a call or email from Customer Service.
Please contact our Customer Service Department at email@example.com if you have any questions.